But i had a 10% off coupon the first time around. When i contacted them, i was informed credit only. My 11 pounder would have to be stuffed in it. I contacted them for fit questions and was assired the mini fatcat backpack would fit a 10-15 pound cat. They do not offer refunds, only exchanges. I cant speak for the quality of the product but i can speak about customer service. It's the same exact harness that's all over Amazon with different brand names, and at least you can return it there if it doesn't fit. since nothing fits my cat? Customer service was a joke, they don't care that you spend almost the cost of a harness in shipping ($17.90 just in shipping so far, and I still need to order a different style harness since I'm forced to use store credit, so tack on another $4.95 for that). I'm going to have to pay another $4 to send this XS size back and then receive store credit for what. So now I've paid $4.95 shipping three times now and I don't even have a harness for my cat. But they also don't allow returns or exchanges, it's store credit only and you have to pay the shipping to even send it back. The small is somehow too large for my 8 lb adult female cat, and the XS is too small, doesn't even fit around the chest, even though I measured her chest at 12 inches and went according to their sizing guide. Poor customer service and horrible "return" policy
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